Coffee Catastrophe

Good afternoon,

    Last night Dunkin Donuts disappointed me yet again. I was low on time so I made an order on the go with my Dunkin Donuts app. I ordered a medium, hot caramel latte and went I pulled up into the drive thru I told them I was picking up an on the go order. They repeated the order back to me and announced that they were just about to make it, seriously!!!! The whole point of order on the go is it's done in advance so you don't have to wait when you don't have a lot of time. So I proceed to wait while on pins and needles because I had to pick my son up from football practice within minutes. The young man comes to the window about 5 minutes later with an iced coffee. I told him, that's not mine maybe it's the person's order behind me. Then he says you ordered a caramel latte right? I said yes I did but a hot one not an iced latte. He goes back and looks at the order recipt and returns to the window saying, oh my bad I read the order recipt wrong. He goes back and starts gathering up the stuff to make a hot latte and I really didn't have the time to wait and it wasn't fair to all the people behind us waiting for their orders. I told him just forget it! Just give me the iced latte because I don't have time to wait. I was a little on the chilly side last night and was looking forward to a nice hot cup of coffee. I guess I will try again today but at Wawa where I can make my own coffee to my liking. Have a blessed Friday America!!!!