Cinnabon Disappointment

OMG.... my family and I went to the mall yesterday and hubby purchased me some Cinnabon. I was skeptical about getting it at first but its that time of the month and I wanted something sweet. It was very soggy and rubbery. The bottom of the box was soiled as if it sat all day. I am appalled they charge so much for a small cinnamon bun and it taste like that! I want a refund or a new Cinnabon Roll!!!